Shipping policy
Our Shipping & Delivery Policy
Order Processing
-
Order Confirmation: All orders are processed within 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
-
Shipping Notification: You will receive another email notification once your order has shipped.
-
Processing vs. Shipping Times: Please note that order processing times are separate from shipping times.
Shipping Destinations
- Currently, we only provide shipping to Peninsular Malaysia and East Malaysia.
Shipping Fees & Charges
| Location | Courier Service Agent | Estimated Delivery Days |
|---|---|---|
| Peninsular Malaysia | GDex | 5 days |
| Sabah & Sarawak, Labuan | EasyParcel | 7 days |
Delivery Cut-Off Time
-
Order Fulfillment: We aim to ship all orders within 3 business days of receiving your order. In most cases, this will occur on the same day or the next day.
-
Cut-Off Time: Orders received after 11 a.m. will be shipped out the earliest on the next business day.
-
Business Hours: Orders are only processed and shipped during business hours, which are 9 a.m. – 5 p.m., Monday to Friday, excluding public holidays.
Re-Delivery Policy
-
Missed Deliveries: If we attempt to deliver your order and you are not present to receive it, you will receive a card with details to arrange for a re-delivery.
-
Failed Delivery Attempts: If our courier agent is unable to reach you after 3 delivery attempts, the products will be returned to our warehouse. The customer will be charged for the re-delivery according to the postage charges listed in item No.1 after arranging a re-delivery for 3 failed attempts.
During Promotion Periods
- Peak Period Delays: During peak periods, there may be delays in shipping. Please bear with us, as we may not be able to fulfill the usual next-day delivery promise due to the large volume of orders, transactions, and availability issues.