Shipping & Delivery

Our Shipping & Delivery Policy

All orders are processed with 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification email when your order has shipped.

Note that order processing times are separate from shipping times.

Currently, we only provide shipping to Peninsular Malaysia and East Malaysia.

Shipping Fees & Charges

Peninsular MalaysiaGDex5 days
Sabah & Sarawak, LabuanEasyParcel7 days

Delivery Cut off Time

We try our best to ship out all orders within 3 business days of receiving your order. In most cases, this will occur either on the same day or the next day. All orders received after 11 a.m will be shipped out earliest the next business day.

Do note that orders are only processed and shipped out during business hours. Our business hours are 9am – 5pm Monday to Friday, excluding public holidays.

Re-Delivery Policy

If we have attempted to deliver your order but you were not present to receive it, you will be presented a card with details to arrange for a re-delivery.

If our courier agent unavailable to reach you after 3 delivery attempts, the products will be returned to our warehouse. Customer will be charged on the re-delivery charges according to the Postage charges listed in item No.1 after arrangement of re-delivery for 3 failed attempts.

During Promotion Periods

During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.